- Frequently Asked
Q: How do these pieces work?
A: Most of our bracelets for the Fitbit Flex use a pouch made out of a silicone like material. (First video) Some of our bracelets for the Fitbit Flex use a fabric pouch. (Second video) Our universal collection works with most types of activity trackers (third video) Our Geo and Basic covers are made for the Fitbit Charge and Charge HR. (Fourth video)
Universal Collection System:
Fitbit Charge/Charge HR Covers:
Fitbit Flex 2 Covers:
Q: How do I know what size bracelet I need?
A: Our sizing is based on the inner circumference of the bracelets, so the part that wraps around your wrist. You can easily measure your wrist by wrapping it with a measuring tape, or feel free to print our Free Printable Wrist Measurement Ruler. Just print, cut it out, and wrap around your wrist. For the most comfortable fit we suggest leaving about .5 inches of wiggle room. So for example, if you have a 6.5 inch wrist, your ideal bracelet size is around 7 inches.
Print the ruler by clicking HERE.
Q: How do I buckle and wear the KATE Fitbit wrap style Bracelet?
Q: What other shipping options do you offer?
Q: How fast do you ship out orders?
A: 99% of orders are shipped same or next day.
Q: Do I have to pay customs fees?
A: Should any incur, all customs fees or delays are the responsibility of our buyers.
Q: Where is my item? (non-US)
A: Although we ship out packages very quickly, international packages generally take around 2 weeks to arrive, although this varies by the country.
Q: Why is my item taking so long to arrive? (non-US)
A: There are a number of factors that can affect this such as the season, the weather, political events, etc.
Q: When is the best time to contact you?
A: We regularly check e-mails between our business hours of 9:30 am-6pm PST Monday-Friday; this is when we respond fastest. We also check it during other hours but not regularly. And please do not hesitate to call us! We love to talk on the phone. (858) 935-9105.
Q: What is your return policy?
- All returns accepted if new/ unworn
- Buyer must contact us first and send back within 30 Days of receiving the item.
- Return shipping paid by buyer.
- Additional return policy details:
All items must be in their original condition with tags attached. Please allow us up to one week to process your return/ exchange. Refunds will be given in full minus the original shipping/ handling costs.
- Please don't hesitate to call with any questions, (858) 935-9105 or email us!
Q: Are your products made in the USA?
A: Our products are made in the USA of U.S. and imported materials.
Q: How do I use a Coupon Code or Gift Certificate?
A: To use a coupon code or gift certificate it must be entered while in your shopping cart before checkout. To get to your cart please click HERE or click on the cart icon at the top right of the website. NOTE: Some Gift Certificate codes must br used as a Coupon Code rather than entering the code into the Gift Certificate Box. So, if you are having trouble, please try entering your code in both boxes.
Q: Do you offer bulk discounts?
A: YES! Bulk discounts are available. If you would like an estimate for a bulk order please call us at (858) 935-9105 to receive an estimate.
Q: Do you offer free gift wrapping?
A: YES! If you would like anything gift wrapped we are happy to do so, FOR FREE! If you are interested in this service, please just call us or leave a note when you place your order. Please include what type of occasion, and if you would like a card, and what you would like card to say. (2 sentences or less p